Key information Keep a record of paymentsĪs a landlord you should keep a record of when rent payments are due and when they are paid by your tenants. If a tenancy comes to an end with money outstanding, you may be able to apply to take this from your tenant’s deposit by registering a claim with the relevant tenancy deposit scheme. If you have insurance, your provider should be able to tell you how this works, how much it covers, and how to claim. Many landlord insurance policies will cover missed payments and tenant arrears. There is no obligation for you to do this, but it may be easier than going through the eviction process. This could be through spreading the amount of money owed to you across future rent payments, for example. Consider offering your tenant a repayment planĪnother option for resolving arrears is to arrange a repayment plan with your tenant. If your tenant is struggling financially, you could direct them towards a charity such as Step Change or Shelter for advice. If you show unreasonable behaviour, this could affect the outcome if the issue ends up going to court. It’s important to treat the matter of a missed payment or arrears sensitively and to be polite and courteous throughout.
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